FAQs

General Information

Is Bio-Chem hiring?

Visit our Careers page to view all open positions.

Is Bio-Chem Fluidics ISO 9001 certified?

Yes. View our ISO 9001 certificate.

Where can I find a declaration of compliance with RoHS, Reach and Conflict Minerals?

Download our declarations from our Certifications page.

What are your Terms and Conditions?

View our Terms and Conditions here.

Customer Service

How do I place an order?

To protect our customers against receiving the wrong equipment or parts ALL orders must be placed either by fax or e-mail. We cannot accept phoned-in orders. The procedures for placing an order are different depending on your customer designation: OEM, End-user or Distribution partner.

I’m an OEM, how can I place an order?
If you are an existing or prospective OEM customer you can place your order either directly with the factory by fax to 973-263-2880 or by e-mail to orders@biochemfluidics.com, or you can contact one of our regional Distributors.
I’m an end-user, how can I place an order?
If you are an end-user, contact one of our regional Distributors.
I’m from a distribution / catalog company, how can I place an order?
If you are an existing distribution or catalog partner you can place your order directly with the factory by fax to 973-263-2880 or by e-mail to orders@biochemfluidics.com. Prospective distribution partners can call our customer service at 973-263-3001.

 

How do I check the status of an order?

Please call our customer service at 973-263-3001. Please note that the majority of orders are built to order on an individual basis – the time between order placement and shipping can be from 5 – 45 days depending on the product.

What do I do if I have a return?

All returns require a Return Authorization Number before material can be accepted back into our factory. The Return Authorization Number is issued upon receipt of the Return Authorization Request Form and Certificate of Decontamination. If you have any questions, please call our customer service at 973-263-3001.