Customer Service

How do I place an order?

To protect our customers against receiving the wrong equipment or parts ALL orders must be placed either by fax, e-mail or via our on-line store. We can not accept phoned-in orders. The procedures for placing an order are different depending on your customer designation: OEM, End-user or Distribution partner.

I’m an OEM, how can I place an order?
If you are an existing or prospective OEM customer you can place your order either directly with the factory by fax to 973-263-2880 or by e-mail to orders@biochemfluidics.com or you can contact one of our regional OEM distributors.
I’m an end-user, how can I place an order?
If you are an end-user (that is you are NOT intending to re-sell the product you are purchasing) you can either order through our on-line store (click on the product list to the left) or through one of our Distributors. For more information on this process please call our customer service at 973-263-3001.
I’m from a distribution / catalog company, how can I place an order?
If you are an existing distribution or catalog partner you can place your order directly with the factory by fax to 973-263-2880 or by e-mail to orders@biochemfluidics.com. Prospective distribution partners can call our customer service at 973-263-3001.

How do I check the status of an order?

Please call our customer service at 973-263-3001. Please note that the majority of orders are built to order on an individual basis – the time between order placement and shipping can be from 5 – 45 days depending on the product.

What do I do if I have a return?

All returns require a Return Authorization Number before material can be accepted back into our factory. The Return Authorization Number is issued upon receipt of the Return Authorization Request Form and Certificate of Decontamination. If you have any questions please call our customer service at 973-263-3001.