How do I place an order?
To protect our customers against receiving the wrong equipment or parts ALL orders must be placed either by fax, e-mail or via our on-line store. We can not accept phoned-in orders. The procedures for placing an order are different depending on your customer designation: OEM, End-user or Distribution partner.
How do I check the status of an order?
Please call our customer service at 973-263-3001. Please note that the majority of orders are built to order on an individual basis – the time between order placement and shipping can be from 5 – 45 days depending on the product.
What do I do if I have a return?
All returns require a Return Authorization Number before material can be accepted back into our factory. The Return Authorization Number is issued upon receipt of the Return Authorization Request Form and Certificate of Decontamination. If you have any questions please call our customer service at 973-263-3001.